Privacy Policy — Art4Craft Supply
Effective date: November 6, 2025
Website: www.art4craftsupply.com
Registered office: 272, D5, Neeti-khand 2, Indirapuram, Shipra Sun City, Ghaziabad, Uttar Pradesh-201014
Contact: 79007 00761 (or use the contact form on the website)
Thank you for visiting Art4Craft Supply. We sell candle raw materials, resin art materials, beads, jewellery-making kits and related craft supplies. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. By using our site or purchasing from us you agree to the practices described here.
1. Information we collect
a) Information you give us
- Account & profile information: name, email address, billing/shipping address, phone number, password (if you create an account).
- Order & transaction details: products purchased, transaction amounts, shipping method, delivery instructions.
- Customer support correspondence: messages you send via chat, email, contact form, or phone.
- Marketing preferences: whether you want to receive promotional emails, SMS, or other offers.
b) Information collected automatically
- Device & usage data: IP address, browser type/version, device identifiers, pages visited, referrer, timestamps, and other technical information collected via server logs.
- Cookies & tracking: cookies, local storage and similar technologies to enable site functionality, analytics, and personalise your experience (see Cookies section).
c) Payment information
We do not store your full payment card details on our servers. Card payments are processed by secure third-party payment gateways; we may receive transactional information (payment confirmation, last 4 digits and expiry for reference) necessary to complete your order.
2. How we use your information
We use personal information to:
- Process and fulfil your orders (billing, shipping, returns).
- Communicate order status, shipping updates, and customer service replies.
- Improve, personalise and operate the website (product recommendations, saved carts).
- Send transactional messages and, where consented, promotional emails, SMS or offers.
- Prevent fraud, comply with legal obligations, and enforce our terms.
- Analyse site traffic and performance using analytics tools.
We will only use your personal data for purposes consistent with what we told you when we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
3. Cookies & tracking technologies
We use cookies and similar technologies to:
- Make the site work (essential cookies).
- Remember preferences and login sessions.
- Understand usage through analytics (e.g., Google Analytics or similar).
- Serve personalised content and ads (with consent).
You can control cookie preferences through your browser settings and the cookie consent banner on the site. Disabling certain cookies may affect site functionality (for example, you may not stay logged in).
4. Third-party services and links
We use third-party providers to operate the website and process orders (payment gateways, logistics partners, email & SMS providers, analytics). These providers may receive limited personal data needed to provide their services but are contractually prohibited from using your data for other purposes.
Our site may contain links to third-party sites (marketplaces, social networks, suppliers). This policy does not apply to those sites; please review their privacy notices before sharing personal data.
5. Sharing & disclosures
We may disclose personal information to:
- Service providers working on our behalf (fulfilment, payments, analytics, marketing platforms).
- Couriers and logistics partners to deliver orders.
- Legal or regulatory authorities if required by law or to protect rights, property or safety.
- In the event of a business reorganisation, merger, acquisition or sale of assets, data may be transferred to a successor entity (you will be notified where required by law).
We do not sell your personal information to third parties for their independent marketing.
6. Payments & security
We implement administrative, technical and physical safeguards to protect personal information. Payment card data is processed using PCI-compliant third-party payment gateways. Although we take reasonable measures to protect your information, no internet transmission or electronic storage is 100% secure — we cannot guarantee absolute security.
7. Data retention
We retain personal information only for as long as necessary to:
- Complete the transactions and provide the services you requested;
- Comply with legal and accounting obligations (for example, records required for taxation);
- Resolve disputes and enforce our agreements.
When data is no longer needed, we will securely delete or anonymise it.
8. Your rights and choices
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal/contractual exceptions).
- Object to or restrict certain processing (e.g., direct marketing).
- Request portability of your data in a commonly used format.
To exercise these rights, contact us at the phone number above or via the website contact form. We may need to verify your identity before responding.
Marketing opt-out
If you no longer wish to receive promotional communications, you can opt out by:
- Clicking the “unsubscribe” link in emails, or
- Replying STOP to SMS messages (if applicable), or
- Contacting us using the details provided above.
9. Children
Our services are not directed at children under 13 (or older where local law sets a higher age). We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us and we will take prompt steps to remove it.
10. International transfers
Your information may be processed or stored in countries other than India by our service providers. Where transfers occur, we take reasonable steps to ensure an adequate level of protection (contractual safeguards, reputable providers).
11. Changes to this policy
We may update this Privacy Policy from time to time (for example to reflect changes in law or services). When we make material changes we will post the revised policy with an updated “Effective date” and, where appropriate, notify you by email or via the website.
12. Contact us
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:
Art4Craft Supply
272, D5, Neeti-khand 2, Indirapuram, Shipra Sun City, Ghaziabad, Uttar Pradesh-201014
Phone: 79007 00761
(Or use the contact form at www.art4craftsupply.com)